Business Terms

Ⅰ. Trade Terms

Vandsec is an Export-oriented enterprise, we try to offer most convenience way to our customers. Usually we accept below trade terms:

 

Ⅱ. Payment Terms

 

Conditions

Ⅰ. Goods Conditions:

Lead time:

Regarding your sample order, usually lead time within 5 working days.Bulk order usually within 15-20 days. OEM/ODM add 2 more days.

 

Certificate:

All our products pass CE, FCC, RoHS Certificate.

 

Warranty:

Thanks for choosing Vandsec products, due to the quality of our products and our low RMA rate we are proud to support our clients with a long warranty period:

CCTV Camera
3 years Warranty for CCTV Camera after you buy from Vandsec.

DVR
2 years Warranty for DVR products.

CCTV Accessory
1 year Warranty for CCTV Accessory.

 

Remarks:

1. Before using the product, please read Users Manual carefully, make sure the operation follow the manual strictly.

2. Within Warranty, you can send broken products back, we bear freight charge, after repair we will dispatch broken products usually with your next order.

3. The warranty is unavailable for those operation: a. Damage caused during installation or any man-made. b. Damage caused by modification or not made or authorized by us. c. Damage caused by improper or improperly used packaging d. Tearing off the frangible paster.

4. We offer lifetime technical support, and whole life repair service for our products.Usually your enquiry will solve within 24 hours. If your request not reply in time, please do not hesitate to send e mail to our tech@vandsec.com.

 

 

Ⅱ. Shipping Conditions:

Express:

1. DHL is our first choice to dispatch goods. We have long relationship with Hong Kong DHL. Good price, good service. You will receive goods usually 4-5 days.

2. TNT is very economy by some European countries, usually TNT Economy is the cheapest way, you will receive goods in one week.

3. UPS is good choice for some of Asia & Europ countries. You will receive the goods around 4-5 days.

4. Fedex is a better way for some island countries. Fedex Economy also accepted. You will receive the goods around 4-7 days.

5. EMS usually for some countries hard to do customs clearance, such as Ukraine or Russia, you do not need pay tax. But, EMS only for small package.

 

Forwarder:

1. We have our own forwarder by air and by Sea for your convenience, we will quotation a competitive price to you.

2. If you have your own forwarder, we are happy to assistant your forwarder shipping goods.

ODM/OEM Service

Ⅰ. ODM Service

 

Ⅱ. OEM Service